Return, Refund & Cancellation Policy

Last updated: 3 July 2026

Because our coconut oil is a consumable food product, for hygiene and food-safety reasons we are unable to accept returns for a change of mind or for an opened or used product. We do, however, stand fully behind the quality of everything we ship.

When Returns or Replacements Are Accepted

We accept a return or provide a replacement only where the item received is:

- Damaged or leaking

- Expired or past its best-before date on arrival

- Incorrect (a different item or variant than you ordered)

How to Report an Issue

Please report any such issue within 48 hours of delivery by emailing sadgurucoconutoill@gmail.com or calling +91 81973 79776, with your order number and clear photos or a short video showing the problem and the packaging. This helps us resolve it quickly and improve our packaging.

Return Eligibility Window

Eligible issues must be reported within 48 hours of delivery. Please keep the product and its packaging available for up to 7 days from delivery for verification or pickup, if required.

Refunds

Once your claim is approved, we will issue a replacement or a refund, as you prefer. Refunds are made to your original payment method through Razorpay and typically reflect within 5–7 business days of approval, depending on your bank.

Cancellations

- Before dispatch: you may cancel your order for a full refund by contacting us as soon as possible.

- After dispatch: orders that have already shipped cannot be cancelled; please follow the return process above if there is an issue with the item received.

How to Initiate a Return or Refund

Email: sadgurucoconutoill@gmail.com
Phone: +91 81973 79776